With all of the challenges and concerns facing senior citizens, one we don't want problems with is the threat of losing our saving because of high medical bills.
Like most people my age, I bought several health insurance plans over the years. More often than not, I ended up disappointed because the coverage wasn't really what I needed or the agent didn't follow up with the service I was promised. I felt like I was being taken advantage of.
When I bought my first policy from you, I was hoping you would be different, and you were, Alton, I can honestly say I have never gotten the help from other agents like I get from you and your staff. You told me the truth about your policies because they paid like you said. Since my wife's recent illness, the paperwork has been a nightmare. I can't tell you how much I appreciate the extra help I get from your customer service rep. She has always been very patient and kind in taking care of our problems with Medicare, filing insurance claims and even helped me get a refund from the hospital!
I hope other people don't make the mistake of thinking you and your agency are just "insurance peddlers" like so many others. When I come in or call I feel like you and your staff really care about me and my business. You are truly "professionals" in your attitude and service. I'm glad to be one of your policy holders and just thought it was time to say THANK YOU!
Here is what some of our customer's have to say about Texas American
Agency in Arlington, TX...
Alton Anderson and his Texas American Insurance Agency has proven to be a lifesaver for me over the years. Alton's knowledge of the Insurance industry, and the ability to tailor the right plan for his customers, is what he's all about. Alton's agency goes 'the extra mile' to listen to their customers situation, and tailor a plan that meets their needs. The bottom line- you can sleep better at night knowing that Alton has provided you with the best product, and the right plan, to meet you needs.
9516 Camp Bowie West, Suite D, Fort Worth, TX 76116
Just wanted to thank you for all your help in getting the new supplemental policies for us. It is always a pleasure to work with you and we enjoy talking NASCAR!! Also, thanks for the great rate on those policies.
Dennis and MariJeanne Waterbeck